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Privacy statement

Who we are

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

Our commitment to privacy

In compliance with the provisions of the current applicable law on the protection of personal data and specifically of the Reg. (EU) 2016/679 (henceforth "Regulation") and of Legislative Decree no. 196/2003 as amended by Legislative Decree no. 101/2018 (“Data Protection Code”), we take our responsibility to protect the personal information provided to us seriously. This statement explains how we do that, in our data controller capacity. It sets out what we do with the personal information we hold, how we protect it, and it explains your privacy rights (if applicable).

By "Processing" we mean any operation or set of operations, which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

If we change this Privacy Statement:

JLL might update this Privacy Statement from time to time. When we have to do this the revised statement will be posted on this page, and where appropriate, by notification on our homepage. You should check this page from time to time to review any changes we have made.

We collect information:

  • through our website or the website of our affiliates - for example names, addresses or email details.
  • from meetings with staff or business contacts, such as exchanging business cards, or collecting information at conferences or business events.
  • that you provide to us in connection with the services we provide, for example in connection with tenancy or a lease agreement.
  • that we use to validate your identity, such as a passport or proof of residency document.

Our legal basis for processing your information

We rely upon a number of different legal bases for processing personal information and special category personal data – these include processing personal information where it is in our legitimate interests to do so, where this is necessary for the fulfilment of a contract or where the processing is necessary to carry out our obligations under employment law. Where we rely on our legitimate interests, this means that we use personal information to run our business and to provide the services we have been asked to provide. We only collect information that has been supplied voluntarily, you do not have to provide us with personal information.  However, if you do not provide us with information we need by law or require to do work, we may not be able to offer certain products and services.

The personal information we collect and the purposes of the processing:

When we collect personal data, we are open about how we will use it.
The personal data will be processed for the following purposes: 

  • We may use the personal information of tenants or other natural persons you have supplied us with to carry out work such as lease management on your behalf.

  • We may use the contact information you supply to respond to your requests.

  • We may use identification verification documents to meet with regulatory and legal requirements to verify who you are as a condition of providing JLL services and products.

  • We may use personal financial information to assess your eligibility for JLL products and services.

  • Where you give us consent, we use personal information to provide you with marketing and advertising about JLL's services. Moreover, we could use your personal data to invite you to events organized by JLL. You can opt out of this at any time from our marketing department

  • Personal information may be used to inform you of services that may be of interest to you from JLL.

  • Personal information is used to make your online experience as smooth as possible – for example by setting cookies and tailoring what you see on the website. Visit for more information.

  • Personal information may be used to safeguard the security of our premises and those we maintain for third parties – for example through the use of CCTV.

We will process some “special categories of personal data” exclusively in so much as authorized by the applicable privacy laws.

How we use your information

We use your personal information in in full compliance with the provisions of Article 5 of the Regulation. Your personal data subject to processing are indeed: 

(i) processed lawfully, fairly and in a transparent manner in relation to the data subject;

(ii) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;

(iii) adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;

(iv) accurate and, where necessary, kept up to date;

(v) processed in a manner that ensures appropriate security of the Personal Data;

(vi) kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed;

Whom we share personal information with

We may share your personal information with:

  • JLL employees who require it to perform their jobs.
  • Organizations that support the products or services we provide to you.
  • Anyone you give us permission to share it with.
  • Official bodies to detect and prevent criminal activity e.g. money laundering, theft, fraud, terrorism, cybercrime.

We will never sell your personal information and we take steps to keep your details safe and secure.

Stopping us contacting you

If you have provided us with consent to supply you with marketing and information, you can withdraw your consent at any time or by email to

Where we keep and process your information

We might transfer and store the personal data we collect from you (including special categories of personal data) outside the European Economic Area (EEA), to third countries, within the purposes set out in this privacy notice. It may be processed by staff or our suppliers outside the EEA. When we do this we aim to make sure the information is secure and properly protected. You have the right to request us to the address, without additional formalities, the complete and updated list of the companies to which the personal data may be transferred located within the European Union and in third countries.

Keeping your information safe

We commit to maintaining the deployment of appropriate security to protect personal information wherever it is located, and whether it is in electronic or manual form. Retention in electronic format of the Personal Data takes place in secure servers located in controlled access areas and with limited access. To do this we may use a variety of mechanisms depending on where the information is stored and the relationship between JLL and any recipient organizations, and the personal data shall be processed with automated and non-automated means. Specific security measures are observed to prevent data losses, unlawful and incorrect uses and unauthorized access.

Your Rights

In accordance with the provisions of Chapter III of the Regulation, where applicable, you are, in general, entitled to exercise all the rights expressly granted by the applicable data protection laws, and specifically the right to request us to access your personal data and to rectify or cancel them, limit or oppose their processing, as well as lodging a complaint to a supervisory authority. Furthermore, you have the right to withdraw your consent at any time, without affecting, however, the lawfulness of the processing carried out based on consent before its withdrawal. Specifically, you have the following rights over your personal information:

Request a copy of the information we hold

You can access the personal information we hold about you. To do so please contact us by email at There is no charge for us providing this information to you. You can also ask for information that you have provided to us in a machine-readable format, so you can transfer it to another organization if you want to.

Ask us to not use your information

If for any reason you do not want us to hold or use your information please contact us by email at We may need to keep some of your information for legal and business reasons, for example to comply with a regulatory requirement.

Have your information corrected

If you think the personal information we hold is wrong contact us at and we will check and correct it if necessary. We are committed to holding personal information that is accurate and current.

How long we keep your information

We endeavor to keep your information for as long as we need it to fulfill the above-listed purposes, and in any case for the whole duration of the contractual relationship, where applicable. We will then delete it safely and securely. Checks on the obsolescence of the personal data retained in relation to the abovementioned purposes for which they have been collected are periodically carried out. If you would like us to delete your information please contact us at

In relation to the purposes set out above, it is however understood that once the contractual relationship between us ends, we will nevertheless be obliged and/or have the right to further retain the personal data, in whole or in part, for certain purposes, as expressly required by specific law or to exercise or defend a right in a proceeding.

How to complain

If you need to make a complaint about our handling of your personal information, please contact us directly at If you are unhappy with how we deal with your complaint, you can contact the Garante per la protezione dei dati personali (the Italian Data Protection Authority).

How else to contact us:

If you have any other questions about your personal information please contact us by email at

For all enquiries not relating to your Personal Information please contact us at

The Data Controller is Jones Lang LaSalle S.p.A., with registered office in Via Agnello, 8 – 20121 Milan. 


I declare to have read the privacy statement and I

  consent   do not consent

to receiving e-mails from JLL about commercial offers, information about services and events and to the processing of personal data for these purposes; and I

  consent   do not consent

to the transfer of my personal data, including special categories of personal data as defined in the abovementioned privacy notice, to third countries outside of the European Union, for the purposes and with the methods set out in the privacy notice.